跳到主要内容

工单管理

工单历史(history)​

序号接口地址请求方式描述
1/history/indexGETticket_history.Use(middlewares.TicketComMiddleware)
2/history/queryPOST工单历史查询

工单维护(maintain)​

序号接口地址请求方式描述
1/maintain/detailGET工单维护详情
2/maintain/export_allGET工单维护导出全部
3/maintain/indexGET工单维护列表页
4/maintain/query_getGET工单维护查询
5/maintain/fixPOST工单维护Fix

维护回收站(maintain_recycle)​

序号接口地址请求方式描述
1/maintain_recycle/hard_deleteGET维护记录回收站Hard删除获取
2/maintain_recycle/indexGET维护记录回收站列表页
3/maintain_recycle/query_getGET维护记录回收站查询
4/maintain_recycle/restore_getGET维护记录回收站恢复获取

工单(ops)​

序号接口地址请求方式描述
1/ops/ticket/add_link_app_getGET工单新增关联应用获取
2/ops/ticket/add_link_ci_getGET工单新增关联配置项获取
3/ops/ticket/add_link_doc_getGET新增关联文档
4/ops/ticket/add_link_know_getGET工单新增关联Know获取
5/ops/ticket/advanced_queryGET高级查询
6/ops/ticket/analysis_getGET分析问题
7/ops/ticket/approve_getGET审批获取
8/ops/ticket/assign_getGET指派
9/ops/ticket/back_getGET回退工单
10/ops/ticket/batch_approve_ticket_getGET批量审批工单获取
11/ops/ticket/batch_close_ticket_getGET批量关闭
12/ops/ticket/batch_del_ticket_getGET批量删除
13/ops/ticket/batch_op_ticket_getGET批量操作
14/ops/ticket/batch_restore_ticket_getGET批量恢复工单获取
15/ops/ticket/behalfGET代提
16/ops/ticket/behalf_cimcGETBehalf获取CIMC
17/ops/ticket/behalf_listGETBehalf列表
18/ops/ticket/behalf_multi1GET新建批量工单One
19/ops/ticket/behalf_multi_manyGET新建批量工单批量
20/ops/ticket/behalf_multi_oneGET新建批量工单One
21/ops/ticket/calendar/GETChangeCalendar
22/ops/ticket/changeGET工单Change列表页
23/ops/ticket/close_getGET关闭工单
24/ops/ticket/create_getGET创建
25/ops/ticket/del_attachmentGET工单Attachment删除
26/ops/ticket/del_link_appGET工单删除关联应用
27/ops/ticket/del_link_ciGET工单删除关联配置项
28/ops/ticket/del_link_docGET删除关联资源
29/ops/ticket/del_link_knowGET工单删除关联Know
30/ops/ticket/del_maintain_recordGET工单新增维护
31/ops/ticket/deploy_getGET部署
32/ops/ticket/detailGET工单详情
33/ops/ticket/edit_getGET编辑
34/ops/ticket/edit_getGET编辑
35/ops/ticket/eventGET工单Event列表页
36/ops/ticket/exportGET导出
37/ops/ticket/export_ledgerGET工单导出Ledger
38/ops/ticket/feedback_getGET反馈
39/ops/ticket/force_closeGET强制关闭
40/ops/ticket/hard_deleteGETHard删除工单获取
41/ops/ticket/implement_getGET实施
42/ops/ticket/importGET导入
43/ops/ticket/incidentGET工单Incident列表页
44/ops/ticket/indexGET工单
45/ops/ticket/itss_fix/GETitss修正
46/ops/ticket/maintain_approve_getGET工单维护审批获取
47/ops/ticket/major_revokeGET工单MajorRevoke
48/ops/ticket/note_getGET备注
49/ops/ticket/pending_getGET搁置工单
50/ops/ticket/problemGET工单Problem列表页
51/ops/ticket/queryGET快捷查询
52/ops/ticket/query_by_agentGETSD工单查询按坐席
53/ops/ticket/query_by_agent_doing/GET服务台查询
54/ops/ticket/query_by_app_doing/GETSD工单查询按应用Doing
55/ops/ticket/query_by_statusGET工单查询按状态
56/ops/ticket/query_by_team_doing/GETSD工单查询按团队Doing
57/ops/ticket/query_by_timeGET工单查询按时间
58/ops/ticket/query_by_typeGET工单查询按类型
59/ops/ticket/reassign_getGET重派
60/ops/ticket/reject_getGET驳回获取
61/ops/ticket/releaseGET工单Release列表页
62/ops/ticket/requestGET工单申请列表页
63/ops/ticket/requireGET工单Requirement列表页
64/ops/ticket/resolve_getGET解决
65/ops/ticket/restore_ticket_getGET恢复工单获取
66/ops/ticket/restore_ticket_queryGET恢复工单查询
67/ops/ticket/resubmitGET重提
68/ops/ticket/review_getGET回顾工单
69/ops/ticket/service_categoryGET服务目录
70/ops/ticket/service_category_queryGET服务分类查询
71/ops/ticket/service_subscribeGET服务Subscribe
72/ops/ticket/service_unsubscribeGET服务Unsubscribe
73/ops/ticket/set_urgencyGET设为紧急
74/ops/ticket/sla_fix_getGETitss修正
75/ops/ticket/summary_queryGET汇总查询:操作编码和日期查询
76/ops/ticket/test_getGET发布测试
77/ops/ticket/time_out_queryGET查询超时工单
78/ops/ticket/toknow_getGET转知识
79/ops/ticket/tpl_down_changeGET工单模板ChangeDownLoad
80/ops/ticket/tpl_down_releaseGET工单模板ReleaseDownLoad
81/ops/ticket/tto_timeoutGET工单TTO时间超时
82/ops/ticket/ttr_timeoutGET工单TTR时间超时
83/ops/ticket/undo_getGET撤销
84/ops/ticket/unpending_getGET取消搁置
85/ops/ticket/unset_urgencyGET工单Unset紧急度
86/ops/ticket/upgradeGET升级工单
87/ops/ticket/add_link_app_postPOST工单新增关联应用提交
88/ops/ticket/add_link_ci_postPOST工单新增关联配置项提交
89/ops/ticket/add_link_doc_postPOST工单新增关联Doc提交
90/ops/ticket/add_link_know_postPOST工单新增关联Know提交
91/ops/ticket/add_maintain_record_postPOST工单新增维护
92/ops/ticket/add_maintain_verify_postPOST工单新增维护验证提交
93/ops/ticket/add_taskPOST新增任务
94/ops/ticket/analysis_postPOSTAnalysis提交
95/ops/ticket/append_postPOSTAppend提交
96/ops/ticket/approve_postPOST审批提交Gateway
97/ops/ticket/assign_postPOSTAssign提交
98/ops/ticket/back_postPOSTBack提交
99/ops/ticket/batch_approve_ticket_postPOST批量审批工单提交
100/ops/ticket/batch_close_ticket_postPOST批量关闭工单提交
101/ops/ticket/batch_del_ticket_postPOST批量删除工单提交
102/ops/ticket/behalfPOSTBehalf提交
103/ops/ticket/behalf_multi_many_postPOST新建批量工单批量提交
104/ops/ticket/behalf_multi_one_postPOST新建批量工单One提交
105/ops/ticket/close_postPOST关闭提交
106/ops/ticket/create_postPOST工单Com新建提交
107/ops/ticket/deploy_postPOST部署提交
108/ops/ticket/edit_maintain_record_postPOST工单编辑维护
109/ops/ticket/edit_postPOST编辑提交
110/ops/ticket/edit_udf_postPOST工单编辑Udf提交
111/ops/ticket/feedback_postPOSTFeedback提交
112/ops/ticket/force_deletePOST工单删除提交
113/ops/ticket/implement_postPOSTImplement提交
114/ops/ticket/itss_fix/POST工单ITSSFix提交
115/ops/ticket/jumpPOST工单Jump获取
116/ops/ticket/maintain_approve_postPOST工单维护审批提交
117/ops/ticket/maintain_budget_approve_postPOST工单维护预算审批提交
118/ops/ticket/maintain_verify_approve_postPOST工单维护验证审批提交
119/ops/ticket/major_setPOST工单Major设置
120/ops/ticket/note_postPOSTNote提交
121/ops/ticket/pending_postPOST待处理提交
122/ops/ticket/pickupPOSTPickup提交
123/ops/ticket/reassign_postPOST转派提交
124/ops/ticket/reject_postPOST驳回提交
125/ops/ticket/resolve_postPOST解决提交
126/ops/ticket/resubmitPOST重新提交提交
127/ops/ticket/resubmit_budget_approvalPOST工单重新提交维护审批
128/ops/ticket/review_postPOSTReview提交
129/ops/ticket/set_focusPOST设为待关注
130/ops/ticket/set_know_issuePOST设为已知问题
131/ops/ticket/set_masterPOST设为主工单
132/ops/ticket/set_repeatPOST设置重复
133/ops/ticket/sla_fix_postPOST工单SLAFix提交
134/ops/ticket/test_postPOST测试提交
135/ops/ticket/togglePOST工单Toggle提交
136/ops/ticket/toknow_postPOSTToknow提交
137/ops/ticket/undo_postPOST撤销提交
138/ops/ticket/unpending_postPOST取消待处理提交
139/ops/ticket/unset_focusPOST工单UnsetFocus
140/ops/ticket/unset_know_issuePOST工单UnsetKnow问题
141/ops/ticket/unset_masterPOST工单UnsetMaster
142/ops/ticket/unset_repeatPOST工单UnsetRepeat
143/ops/ticket/update_maintain_verifyPOST更新维护验证
144/ops/ticket/upgradePOST工单升级提交

工单签收单(signature)​

序号接口地址请求方式描述
1/signature/indexGET工单签收单列表页
2/signature/query_getGET工单签收单查询

工单任务(task)​

序号接口地址请求方式描述
1/task/indexGET工单任务列表页
2/task/query_getGET工单任务查询

工单触发器(trigger)​

序号接口地址请求方式描述
1/trigger/deleteGET工单Trigger删除
2/trigger/detailGET工单Trigger详情
3/trigger/indexGET工单Trigger列表页
4/trigger/query_getGET工单Trigger查询
5/trigger/create_postPOST工单Trigger新建提交
6/trigger/edit_postPOST工单Trigger编辑提交