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附录：参考资料

本教程正文中标注的引用编号（如 (28)、(36)），对应以下参考资料清单。全部内容为基于公开资料的整理，供学习者进一步查阅。

  1. What is ITIL? — https://www.axelos.com/certifications/itil-service-management/what-is-itil
  2. Understanding the evolution of ITIL — https://www.itil.com/Itil-News-and-Announcements/itil-version-5-explained
  3. ITIL (Version 5): An organization-wide business service framework fit for today — https://www.itil.com/Itil-News-and-Announcements/itil-version-5-organization-fit-for-today
  4. What's New in ITIL (Version 5): Content and Structure — https://itsmacademy.com/content/Whats_New_in_ITIL_Version_5_Content_and_Structure.pdf
  5. Core Architectural Changes in ITIL Version 5 — https://blog.eaitsm.org/posts/core-architectural-changes-in-itil-version-5
  6. ITIL v5的可裁剪性:为什么说"照抄框架"是最大的误区-CSDN博客 — https://blog.csdn.net/2402_89750451/article/details/157806524
  7. ITIL® (Version 5): Everything New in ITIL Latest Version — https://www.itil.org.uk/blog/itil-version-5-a-complete-guide
  8. ITIL® Foundation (Version 5) — https://www.simplilearn.com/it-service-management/itil-foundation-training?source=preview_Online%20Certifications_card&eventname=Mega_Menu_Old_Select_Category_card
  9. ITIL v5官方教材怎么读:七个章节内容背后的学习路线图_艾拓先锋 — https://www.itilchina.cn/achotsao/wap_doc/30696407.html
  10. ITIL — https://www.simplilearn.com/itil-v3-foundation-without-exam
  11. ITIL® 5 Foundation Certification Training — https://certification-guide.com/courses/itil-5-foundation-certification-training/
  12. ITIL® Foundation (Version 5) - Elite — https://www.simplilearn.com/itil-elite-foundation-training
  13. ITIL v5 Foundation Certification Course Syllabus 2026: A Detailed Overview — https://www.invensislearning.com/info/itil-v5-foundation-course-syllabus
  14. ITIL® Certification Training - Burkina Faso — https://www.theknowledgeacademy.com/bf/courses/itil-training/
  15. ITIL Foundation (Version 5) Course outline — https://itiq.tech/wp-content/uploads/filr/2722/ITIL%20Foundation%20Version%205%20Course%20outline.pdf
  16. ITIL 5 Foundation Exam Syllabus: Topics, Exam Pattern & Passing Score — https://www.novelvista.com/blogs/it-service-management/itil5-foundation-exam-syllabus
  17. 100+ Free ITIL Foundation V5 Practice Questions — https://open-exam-prep.com/practice/itil-4-foundation-v5
  18. ITIL 5 Foundation Complete Guide 2026: Syllabus, AI Governance & DPSM — https://www.examcert.app/blog/itil-5-foundation-guide/
  19. ITIL Foundation (Version 5) Practice Test — https://certcompanion.com/exams/itil-foundation-v5
  20. ITIL Version 5 Foundation (ITIL5F) – Outline — https://www.flane.co.uk/course-outline/itil-itil5f
  21. Peoplecert ITIL 5 Foundation Exam Dumps 2026 - ITIL Version 5 Actual Exam Questions — https://certempire.com/exam/itil-5-exam-questions/
  22. ITIL® Certification Training - Malaysia — https://www.theknowledgeacademy.com/my/courses/itil-training/
  23. Was ist ITIL Version 5? — https://www.serview.de/training/itil-5/was-ist-itil-5
  24. 5.1 The Service Value System: Purpose and Components — https://open-exam-prep.com/study-guides/itil-4-foundation/service-value-system-and-chain/svs-overview
  25. What is ITIL and why did ITIL need to evolve? — https://itsmacademy.com/content/WHATIS_ITIL_Version_5.pdf
  26. ITIL5核心解析:什么是价值系统?_五件套联动机制深度拆解 | 艾威培训 — https://www.avtechcn.com/itil/28636.html
  27. The Definitive Guide to ITIL® Version 5 Foundation — https://sandbox2.institutopmg.com/en/the-definitive-guide-to-itil-version-5-foundation/
  28. What is IT Service Management? — https://www.axelos.com/certifications/itil-service-management/what-is-it-service-management
  29. Axelos ITIL Final Exam Notes: Key Concepts & Practices Explained — https://www.studocu.com/en-us/document/western-governors-university/itil-foundations/axelos-itil-exam-notes/66570732
  30. ITIL Service Value System (SVS) Breakdown — https://www.trainingtraining.training/blog/itil-service-value-system
  31. ITIL Foundation — https://www.itil.com/professionals/certifications/ITIL-Foundation-Version-5
  32. ITIL Version 5 Management Practices Explained: Complete List and Definitions — https://itsm.tools/itil-version-5-management-practices/
  33. 5.5.1. What a Management Practice Is — https://www.mindmeshacademy.com/certifications/itil/itil-5-foundation/study-guide/5-5-1-what-a-management-practice-is
  34. ITIL 5 Practice Guide: What It Covers and How to Use It — https://www.diontraining.com/blogs/news/itil-5-practice-guide
  35. Understanding the evolution of ITIL — https://www.itil.com/Itil-News-and-Announcements/itil-version-5-explained
  36. What Is ITIL v5 Framework? New Practices & ITIL 4 Comparison — https://spidya.com/en/blog/it-service-management/what-is-itil-v5-framework-new-practices-itil-4-comparison
  37. ITIL 5 Foundation Explained: What You Learn and Why It Matters — https://secureblitz.com/itil-5-foundation-explained-key-learnings-for-success/
  38. Certified: The ITIL Foundation Version 5 Audio Course — https://share.transistor.fm/s/a11fe435/transcript
  39. What is ITIL and why did ITIL need to evolve? — https://itsmacademy.com/content/WHATIS_ITIL_Version_5.pdf
  40. Os 7 princípios orientadores do ITIL — https://better-skills.com/principios-itil/
  41. ITIL (Version 5) Guiding Principles: A Practical Guide for ITSM Leaders — https://itsm.tools/itil-version-5-guiding-principles/
  42. 5.2. The ITIL Guiding Principles — https://www.mindmeshacademy.com/certifications/itil/itil-5-foundation/study-guide/5-2-the-itil-guiding-principles
  43. ITIL Service Management: Definition, Process, and Principles — https://www.itil.org.uk/blog/what-is-itil-service-management
  44. 5.2.1. The Seven Principles and How They Interact — https://www.mindmeshacademy.com/certifications/itil/itil-5-foundation/study-guide/5-2-1-the-seven-principles-and-how-they-interact
  45. ITIL 4 vs ITIL 5: What Actually Changed and What It Means for Your Certification — https://trainingcamp.com/articles/itil-4-vs-itil-5-what-actually-changed-and-what-it-means-for-your-certification/
  46. ITIL best practices made simple: a practical guide for modern IT teams — https://www.monday.com/blog/service/itil-best-practices/
  47. ITIL (Version 5) Service Value Chain – Components of the Service Value Chain — https://www.novelvista.com/blogs/it-service-management/itil5-service-value-chain
  48. WHAT IS...? ITIL® Create, Deliver & Support (CDS) — https://itsmacademy.com/content/WHATIS_CDS.pdf
  49. A Nova Cadeia de Valor da ITIL 5 — https://verdanadesk.com/cadeia-de-valor-da-itil-5-guia/
  50. 5.2 The Service Value Chain and Its Six Activities — https://open-exam-prep.com/study-guides/itil-4-foundation/service-value-system-and-chain/service-value-chain
  51. ITIL Framework: Definition, Benefits and Components — https://www.theknowledgeacademy.com/gl/blog/essential-guide-to-itil-v4-processes-and-framework/
  52. ITIL® 5 je zde: Co se mění a proč by vás to mělo zajímat — https://www.gopas.cz/itil-5-prichazi-co-se-meni-a-proc-by-vas-to-melo-zajimat
  53. ITIL Service Value Chain — https://clearbridgetech.com/itil/itil-service-value-chain/
  54. Core Architectural Changes in ITIL Version 5 — https://blog.eaitsm.org/posts/core-architectural-changes-in-itil-version-5
  55. The Four Dimensions of Product and Service Management in ITIL® (Version 5) explained — https://www.ilxgroup.com/aus/blog/the-four-dimensions-of-product-and-service-management-in-itil-version-5-explained
  56. ITIL 第5版的四个维度不是检查表:它是你做决策时的"思维护栏" — https://juejin.cn/post/7601076694104932388
  57. ITIL 4 vs ITIL v5: Key Differences, Updates & Certification Changes — https://www.invensislearning.com/info/itil-4-vs-itil-v5-differences
  58. Framework ITIL: como funciona a gestão de serviços de TI — https://better-skills.com/framework-itil/
  59. ITIL Framework: Definition, Benefits and Components — https://www.theknowledgeacademy.com/tn/blog/essential-guide-to-itil-v4-processes-and-framework/
  60. The 4 Dimensions of ITIL (Version 5) Service Management: Explained — https://www.itil.org.uk/blog/four-dimensions-of-itil-service-management
  61. Top ITIL V5 Interview Questions and Answers for 2026 — https://www.invensislearning.com/info/itil-v5-interview-questions-answers
  62. ITIL Foundation — https://www.itil.com/professionals/certifications/ITIL-Foundation-Version-5
  63. ITIL 5 Practice Guide: What It Covers and How to Use It — https://www.diontraining.com/blogs/news/itil-5-practice-guide
  64. ITIL5核心解析:什么是价值系统?_五件套联动机制深度拆解 | 艾威培训 — https://www.avtechcn.com/itil/28636.html
  65. ITIL v5 Foundation Certification Course Syllabus 2026: A Detailed Overview — https://www.invensislearning.com/info/itil-v5-foundation-course-syllabus
  66. ITIL Foundation (Version 5) : Le guide complet 2026 de la gestion des services nativement IA — https://www.woloyem.com/blog/itil-foundation-version-5-le-guide-complet-2026
  67. ITIL® Foundation (Version 5) — https://www.hpe.com/us/en/collaterals/collateral.a50015041enw.html
  68. ITIL ® Foundation Version 5 — https://infosyte.com/product/itil-foundation-version-5/
  69. ITIL Foundation (Version 5) — https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154?trk=public_post_comment-text
  70. ITIL Foundation (Version 5), what's new? — https://www.itil.com/Itil-News-and-Announcements/itil-version-5-foundation-whats-new-guide
  71. Increase Cross-Team Collaboration and Adopt ITIL Practices: Case Study Kent School District — https://www.cprime.com/wp-content/uploads/2023/03/Case-Study_Kent-School-District_v2.pdf
  72. Establishing Common ITIL Language Helps Diversified Global Technology and Financial Services Company Increase Efficiency — https://www.globalknowledge.com/us-en/resources/case-studies/establishing-common-itil-language-helps-diversified-global-technology-and-financial-services-company-increase-efficiency/
  73. EA6: Mejora Continua y Gestión de Servicios de TI en ConstruBajío S. — https://www.studocu.com/es-mx/document/universidad-virtual-del-estado-de-guanajuato/gestion-de-tecnologias-de-informacion-v1/ea6-operacion-y-mejora-continua/113531292
  74. 三十年ITIL咨询心得:博迅如何管理制造企业构建40+办公室Level 2现场支持体系 | Brocent — https://www.brocent.com/zh/blog/posts/30-years-itil-consultant-brocents-40-offices-level2-support-china-manufacturing
  75. Explore ITSM Case Studies for Operational Excellence — https://www.invensislearning.com/info/itsm-case-studies
  76. Analisis Manajemen Layanan E-Learning Thatquiz Pada SMK Negeri 5 Palembang Menggunakan Framework ITIL — https://www.researchgate.net/publication/371763263_Analisis_Manajemen_Layanan_E-Learning_Thatquiz_Pada_SMK_Negeri_5_Palembang_Menggunakan_Framework_ITIL
  77. Case Study of Implementing ITIL in a University — https://cioindex.com/reference/case-study-itil-implementation-in-university/
  78. ITIL 5 Foundation Complete Guide 2026: Syllabus, AI Governance & DPSM — https://www.examcert.app/blog/itil-5-foundation-guide/
  79. ITIL 5 Foundation Exam Syllabus: Topics, Exam Pattern & Passing Score — https://www.novelvista.com/blogs/it-service-management/itil5-foundation-exam-syllabus
  80. Como preparar o exame ITIL v5 Foundation — https://better-skills.com/blog/como-preparar-exame-itil-v5/
  81. ITIL5认证基础级新大纲解读:四大核心模块与备考策略_国际认证_IT资讯-中培伟业官网 — https://m.zpedu.com/it/gjrz/38099.html
  82. How to Pass the ITIL 5 Foundation Certification Exam — https://www.knowledgehut.com/blog/it-service-management/how-to-pass-itil4-foundation-exam
  83. ITIL v5 Foundation Exam Details - Eligibility, Format & Tips — https://www.invensislearning.com/info/itil-v5-foundation-exam-details
  84. ITIL Foundation (Version 5): The Complete 2026 Guide to AI-Native Service Management — https://www.woloyem.com/blog/itil-foundation-version-5-the-complete-2026-guide
  85. Certified: The ITIL Foundation Version 5 Audio Course | Episode 56 — Rehearse Value Stream Mapping Concepts for Faster End-to-End Recall — https://share.transistor.fm/s/bf8b5c77/transcript
  86. Episode 20 — Map Value Streams and Processes to Reduce Friction and Increase Clarity — https://itilv5.baremetalcyber.com/episodes/episode-20-map-value-streams-and-processes-to-reduce-friction-and-increase-clarity/transcript
  87. Episode 53 — Map Value Streams to Expose Delays Waste and Hidden Dependencies — https://itilv5.baremetalcyber.com/episodes/episode-53-map-value-streams-to-expose-delays-waste-and-hidden-dependencies/transcript
  88. ITIL (Version 5) Value Stream Mapping & Management: Steps, Types, and Key Differences — https://www.novelvista.com/blogs/it-service-management/itil5-value-stream-mapping
  89. 如何做价值流映射 - IT服务管理体系及ITIL工具-ITIL先锋论坛 — https://www.itilxf.com/thread-141333-1-1.html
  90. Understanding ITSM Value Stream Framework for working Professionals — https://scrumbyte.com/itsm-value-stream-framework/
  91. Value Stream Management: Delivering What Truly Matters — https://www.novelvista.com/blogs/it-service-management/follow-value-when-in-doubt
  92. ITIL (Version 5): A Value Stream Perspective — https://community.peoplecert.org/en/public/clubs/itil/blogs/itil-version-5-a-value-stream-perspective
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